Terms of Service Last updated: 04-01-2024 Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the chrismateo website operated by MrGrowYourBusiness ("us", "we", or "our"). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service. Purchases If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment methods (s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. The service may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. Availability, Errors, and Inaccuracies We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other websites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service. We, therefore, reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Links To Other Web Sites Our Service may contain links to third-party websites or services that are not owned or controlled by MrGrowYourBusiness. MrGrowYourBusiness has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that MrGrowYourBusiness shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. Termination We may terminate or suspend your access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Indemnification You agree to defend, indemnify and hold harmless MrGrowYourBusiness and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms. Limitation of Liability In no event shall MrGrowYourBusiness, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. Disclaimer Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. MrGrowYourBusiness its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components, or d) the results of using the Service will meet your requirements. Exclusions Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. Governing Law These Terms shall be governed and construed in accordance with the laws of Connecticut, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service. Changes We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
Fulfillment Policy
1. Digital Marketing Services
Refund Policy: Due to the custom nature of digital marketing campaigns, we do not offer refunds for services once they have commenced. However, if you have concerns or are unsatisfied with a specific aspect of the service, please contact our support team to discuss potential adjustments or solutions.
Return Policy: Digital marketing services cannot be returned as they are customized for each client. If you have questions about specific results or deliverables, our team is here to provide assistance and additional support.
Cancellation Policy: If you wish to cancel a campaign, you may do so with 14 days’ notice. Any remaining work will be billed through the end of the notice period. If cancellation occurs mid-project, fees for work already completed will be assessed and are non-refundable.
Delivery Policy: Campaign strategies, reports, and deliverables are shared through secure, online channels. Delivery timelines will be specified in your initial agreement and vary based on the complexity of the campaign.
2. SaaS Subscription Services
Refund Policy: We offer a 14-day free trial for our SaaS services, allowing you to experience the platform before committing. After this period, all subscription fees are non-refundable once processed. If you encounter technical issues, our support team is available to assist.
Return Policy: As a digital software service, we do not offer returns. If you’re unsatisfied with your subscription, please contact us to discuss your experience and explore potential improvements.
Cancellation Policy: Subscriptions may be canceled at any time, but cancellations will take effect at the end of the current billing cycle. Users retain access to the platform through the cycle’s end.
Delivery Policy: Access to the software is provided immediately upon successful subscription registration, giving instant access to all features based on your selected plan.
3. Media Content Editing and Distribution Services
Refund Policy: Given the personalized nature of media editing and distribution, refunds are generally not offered once work begins. If you have specific concerns with an edited piece, please contact us, and we’ll work to address them.
Return Policy: Once delivered, edited media content cannot be returned or exchanged. Additional rounds of revisions can be purchased as add-on services if needed.
Cancellation Policy: For ongoing projects, cancellations require 7 days’ notice. Any work completed up to the cancellation date will be billed accordingly and provided to the client.
Delivery Policy: Edited media is delivered digitally via secure channels. Delivery times are project-specific and will be communicated during project initiation.
4. Consulting Services (Digital Marketing, Business Development, Human Resources)
Refund Policy: Consulting services are tailored and billed based on time and expertise, and as such, are non-refundable. If you have concerns about the value of our consultation, please reach out to discuss your experience.
Return Policy: Once a consultation session is completed, we cannot return or exchange the service. We welcome feedback to ensure satisfaction and continually improve our offerings.
Cancellation Policy: Cancellations must be made at least 48 hours before the scheduled session to avoid charges. Late cancellations may incur a fee up to 50% of the service charge.
Delivery Policy: Consulting sessions are typically held via virtual meetings or over the phone. Notes, resources, or follow-up materials, if applicable, will be provided to you post-session.
General Policies
Billing and Payment: All services require upfront payment or a deposit before project initiation. Billing cycles for subscription-based services are monthly, while consulting fees are billed per session.
Modification of Terms: We reserve the right to modify these policies at any time. Any changes will be communicated on our website. We recommend reviewing this page regularly to stay informed of updates.
Contact Information: If you have any questions regarding these policies or need assistance, please reach out to our support team at [[email protected]].